Shipping policy

Last updated: 1 September 2026

1. Delivery area

The Company delivers within Thailand only.

2. Processing time

Orders with payment completed before 9:00 on a business day are dispatched the same day.
Orders paid after that time, including on Saturdays, Sundays and public holidays, are processed on the next business day.
During festive seasons, major campaigns (such as 11.11 and 12.12) or periods of high order volume, processing time may be extended by 1–3 business days.

3. Estimated delivery times

Area	Estimated time
Bangkok and vicinity (Nonthaburi, Pathum Thani, Samut Prakan)	1–2 business days
Other provinces	2–4 business days
Remote areas, islands and hard-to-reach areas	3–7 business days

The times above are estimates counted from the date the parcel leaves the warehouse, excluding holidays, and do not constitute a guaranteed delivery time, as delivery is the responsibility of the courier company.

4. Shipping fees

Free shipping on orders of 300 baht or more.
For orders below that amount, the shipping fee is calculated by weight and destination and shown to you at checkout before you confirm your order.

5. Courier companies used

EMS (Thailand Post) and DHL eCommerce. The Company reserves the right to choose the courier best suited to the destination and parcel size.

6. Parcel tracking

You will receive an email or message with your tracking number within 1 business day after the parcel leaves the warehouse.
The status in the courier's system may take 6–24 hours to update after the tracking number is issued.
You can check the status on the Account → Orders page of the website.

7. Payment

The Company accepts payment by credit/debit card and PromptPay (PromptPay QR) only. Cash on delivery (COD) is not available. Orders are shipped once payment has been received in full.

8. Responsibility for the delivery address

Please check that the recipient name, address and phone number are correct and complete before confirming your order.
If you need to change the address, please inform the Company before the parcel leaves the warehouse only.
If a parcel is returned because the address is incorrect or incomplete, the recipient cannot be contacted, or no one is available to receive it as arranged, the customer is responsible for the cost of reshipping.

9. Receiving your parcel

The Company strongly recommends that you do the following when you receive your parcel:

Check the condition of the outer box before signing for it. If the box is dented, torn, wet or shows signs of having been opened, refuse the parcel and notify the Company immediately.
Record a continuous, unedited video while unpacking, from when the box is still fully sealed until every item has been unpacked. This video is important evidence that makes claims for damaged or missing items much faster.
Report any problem within 7 days of receiving the products, in accordance with the Return Policy.

10. Circumstances beyond our control

The Company cannot be held responsible for delays caused by circumstances beyond its control, such as severe weather, flooding, traffic problems, courier system failures, long holidays, government announcements or other force majeure events. In such cases, the Company will coordinate with the courier and keep you informed of progress.

11. Product storage

The Company's products should be stored in a dry place at room temperature, away from direct sunlight and humidity. Once you receive your products, please bring them indoors promptly. If you choose to have the parcel left in front of your home or at a drop-off point, the Company cannot be held responsible for damage from heat or humidity that occurs after delivery.